Data deletion

How to delete your data from SolvePoint

If you messaged a business that uses SolvePoint

Email carl@solvepoint.co.uk with the subject "Data deletion request". Include the name of the business you messaged and your username on the platform you used (Instagram or Facebook). We will delete your messages, photos and contact details within 30 days and confirm by email.

If you are a business using SolvePoint

You can disconnect Instagram or Facebook Messenger at any time from Settings → Channels, which stops SolvePoint receiving your messages and deletes the stored access token. To delete your whole account and all associated data straight away, go to Settings → Delete my account (on the website or in the iPhone app). Or email carl@solvepoint.co.uk from the email address on your account. We will delete everything within 30 days.

Removing access from Meta directly

• Instagram: Settings → Website permissions → Apps and websites, then remove SolvePoint.
• Facebook: Settings & privacy → Settings → Business integrations, then remove SolvePoint.

See our full privacy policy.