Comparison
SolvePoint vs Treatwell
Treatwell charges 35% on a new marketplace client’s first booking, and its AI receptionist answers phone calls. SolvePoint answers your Instagram and Facebook DMs, books the client and never takes a commission.
Treatwell is a big UK beauty marketplace: clients find salons and book through it. That reach comes at a price on every new client. SolvePoint works on the clients you already attract on Instagram and Facebook, answering their DMs in your voice and booking them in, for one flat price.
Try SolvePoint freeSide by side
| Feature | SolvePoint | Treatwell |
|---|---|---|
| Replies to Instagram and Facebook DMs | Yes: answers every Instagram and Facebook DM in your own voice, day and night | No: its AI Receptionist answers phone calls (WhatsApp listed as coming soon) |
| Books clients from a DM | Books the client from the chat, in the same conversation | No: social media gets a “Book Now” button to Treatwell |
| Fee on new clients | None, ever. Every client you win is yours | 35% + VAT on a new marketplace client’s first booking |
| Monthly price | £49 a month, flat. Nothing until it’s replying to your clients | Plan prices not shown on its pricing page; AI Receptionist from £69 a month |
| Online payments | Card through your own Stripe account, or bank transfer to you | 2.5% + VAT when a client prepays online |
Treatwell’s details are from its own public pages, checked on 20 October 2026; prices change, so check them before you decide.
Why techs choose SolvePoint over Treatwell
No 35% on new clients
Clients who find you on Instagram and book through SolvePoint cost you nothing extra. £49 a month covers everything.
Built for DMs, not phone calls
Plenty of beauty clients would rather message than ring. SolvePoint answers those messages and books them.
Your voice, your clients
It replies the way you do, and the client relationship stays with you, not a marketplace.
Deposits paid to you
Card deposits go through your own Stripe account, or straight to your bank by transfer.
Treatwell may suit you better if you need a steady flow of brand-new clients from a marketplace and are happy to pay commission for them.
Questions
Does Treatwell’s AI answer Instagram messages?
Treatwell’s own pages describe its AI Receptionist as answering phone calls, with WhatsApp coming soon, as of 20 October 2026. SolvePoint answers Instagram and Facebook DMs today.
How much commission does Treatwell take?
Treatwell’s pricing page says 35% (+ VAT) on first bookings from new clients introduced through its marketplace, and 0% on repeat bookings and bookings you take directly. SolvePoint takes no commission at all.
Can I keep Treatwell for marketplace clients and use SolvePoint for DMs?
They don’t sync, so you’d need to keep both diaries matched by hand. Most techs who get their clients from Instagram choose one diary: SolvePoint.
Try it on yourself first
Free to set up and test. £49 a month only once it’s replying to your clients.
Set it up free