SolvePoint for lash techs
Stop answering “any infills this week?” mid-set
You can’t pick up your phone with tweezers in your hand, and by the time you’ve finished a full set the client who asked has booked somewhere else. SolvePoint replies to your DMs while you work, in your own voice, and books them into your diary.
No card needed. Free to set up and test; £49 a month once it’s replying to your clients.
Hiya, have you got anything for an infill Thursday? x
Hi lovely! Is that a classic or hybrid infill? I’ve got 11am or 3:30pm on Thursday xx
Hybrid please, 3:30 x
Perfect, that’s a hybrid infill on Thursday at 3:30pm, £40. Can I grab your full name and mobile? xx
Sound familiar?
- DMs pile up while you’re mid-set and go unanswered for hours
- Clients say “infill” when they mean a new set, or forget which style they had
- No-shows and last-minute cancellations on a two-hour appointment
What it does for lash techs
SolvePoint replies to your Instagram and Facebook messages in your own voice, learned from screenshots of your real chats, offers times that are really free and books them into your diary.
Knows an infill from a new set
It only books the services you’ve added, at your prices. If a client’s message could mean two of them, like a classic infill or a new classic set, it asks which before offering a time.
Deposits on every set
Clients get a link to pay your deposit by card or bank transfer. The slot is held while they pay and released if they don’t, so your diary never fills with maybes.
Your cancellation policy, applied
Set what cancelling late costs, and whether a client who owes you can book again before they’ve paid. It tells clients when they ask or when they cancel, and works out the amount for you.
Inspo pics kept with the booking
When a client sends a photo of the look they want, it’s attached to their booking, so it’s there when they sit down.
£49 a month. Free to set up.
Add your services, hours and voice and try it on yourself in the test chat for free. You only pay once it’s replying to your clients. No contract, cancel any time. We’re at the last stage of Meta’s approval for connecting Instagram and Facebook, so set up now and connect the day it opens.
Set it up freeQuestions lash techs ask us
Can it tell the difference between classic, hybrid and volume?
It books from your own list of services and prices. If what a client says could mean more than one of them, it asks which they want before it offers any times.
Will it book an infill for someone whose lashes have all fallen out?
It goes by what you tell clients in your services and information, for example that an infill needs a certain number of lashes left. Anything it can’t answer from that comes to you as a question, and the chat carries on.
Does it take deposits for lash appointments?
Yes. You choose the deposit for each service and whether clients pay by card (through your own Stripe account) or bank transfer. The slot is held until it’s paid.
More questions? See how SolvePoint works or email carl@solvepoint.co.uk.